This document is intended to provide answers to the questions most often received by Saia.
Account Login (Saia Secure)
| Browser Information
| Create Bill of Lading
| Tracking / Tracing
| Rate Quote
| Transit / Service Coverage
| Shipment Information
Are concealed damages and shortages covered?
Are there any exclusions for eligibility?
Do I file the claim with Saia or with the insurance provider?
What is the coverage period?
What is the benefit of purchasing Full Value Coverage?
How do I obtain Full Value coverage on a shipment valued less than $250,000?
How do I obtain Full Value coverage on a shipment valued more than $250,000?
What is the maximum allowed coverage per shipment?
Is there a per pound limit with full value coverage?
What is the covered value?
How is the rate cost calculated and is there a minimum charge per shipment?
How do I request a User Id and Password?
Did you forget your password?
Why would I need to use Saia Secure?
How long does it take to receive authorization for the secure section of the Saia site?
Can two people be logged in with one user id at the same time?
I was linked to a page from your old site and it is not working. What do I do?
When I log into Saia Secure, where are all the available options?
I am having trouble viewing your site.
I canít see the whole site, the right side is cut off.
Does E-Billing mean that my invoices will arrive via email?
What can I do with this invoice in PDF?
What do I need to receive invoices electronically?
How do I get Adobe Acrobat Reader software?
Will E-Billing cost me anything?
Can I get invoices via email and US mail at the same time?
What is E-Pay?
What forms of payment are accepted on E-Pay?
How do I access E-Pay?
Do I need a user ID and password?
Who is eligible for E-Pay?
When will the E-Pay funds be withdrawn from my account?
Can I pay multiple accounts through this program?
What if a payment is rejected by the bank?
Are volume quoted shipments eligible?
Are shipments to Mexico, Puerto Rico, Hawaii, Alaska, Canada covered?
Are used goods covered?
Does the product have to be held for salvage, inspection, and/or repair?
How do I obtain a copy of the full details pertaining to full value coverage?
Is there a deductible?
If refused at delivery due to no error of the carrier (ex: wrong color, wrong order) and must be returned with charges does full value coverage need to be purchased again on the return?
Is proper packaging required?
Is Protect from Freezing Service eligible?
Is there any type of freight Saia does not transport?
What type of equipment is offered by Saia?
How do I calculate the density of my freight?
How do I determine what class my freight is?
Who do I call for special handling needs?
I have billing questions, who do I contact?
How should I package my freight?
How should I label my freight?
What kind of expedited services does Saia offer?
How can I obtain a proof of delivery (POD) or delivery receipt?
Can I access my Bill of Lading/PODs on-line?
How long are documents available on-line?
What is a freight bill/pro # and how should it be entered?
How do I save images from the web page?
How much will it cost for my shipment?
Do I have to register to receive a rate quote?
What is the quote # on my on-line rate quote used for? Should I include on my Bill of Lading?
What is a NMFC class and how do I know which one to use?
How do I get information about my shipments?
What options can I use to trace my shipments?
Why can't the tracking system find my freight bill number?
Can I link to Saia's tracing functions from my own website?
How do I determine if a destination point is served direct?
Does Saia offer complete coverage of the United States?
What is the timeframe to schedule a pick-up to meet transit times provided with the calculator?