Frequently Asked Questions (FAQs)

Are volume quoted shipments eligible?

Are shipments to Mexico, Puerto Rico, Hawaii, Alaska, Canada covered?

Are used goods covered?

Are concealed damages and shortages covered?

Are there any exclusions for eligibility?

Does the product have to be held for salvage, inspection, and/or repair?

Do I file the claim with Saia or with the insurance provider?

How do I obtain Full Value coverage on a shipment valued less than $250,000?

How is the rate cost calculated and is there a minimum charge per shipment?

How do I obtain Full Value coverage on a shipment valued more than $250,000?

How do I obtain a copy of the full details pertaining to full value coverage?

Is there a deductible?

Is there a per pound limit with full value coverage?

If refused at delivery due to no error of the carrier (ex: wrong color, wrong order) and must be returned with charges does full value coverage need to be purchased again on the return?

Is proper packaging required?

Is Protect from Freezing Service eligible?

What is the benefit of purchasing Full Value Coverage?

What is the coverage period?

What is the covered value?

What is the maximum allowed coverage per shipment?