Are volume quoted shipments eligible?

Yes as long as they move on Saia equipment excluding LinkEx.

Are shipments to Mexico, Puerto Rico, Hawaii, Alaska, Canada covered?

Yes as long as they originate on a Saia bill of lading (EXCLUDES LINKEX). See 108 Section 8 for special rules applicable to Mexico.

Are used goods covered?

Yes, as long as the value can be supported by an invoice or accepted means of documentation. For exceptions such as household goods/personal affects see 108 Section 8. for full details.

Are concealed damages and shortages covered?

1. Concealed damages which occurred during the coverage period and where goods are not subsequently moved to another location are to be properly reported with required photos of damage   within 15 days of delivery to Saia customer service
   
   
2. Concealed shortage must be properly reported same day as delivery and not subsequently moved to another location to Saia customer service

Are there any exclusions for eligibility?

1. Linkex shipments
2. Shipments not originating on a Saia BOL.
3. Request for Full Value Coverage after the shipment is tendered to the carrier.
4. Excluded goods andother exclusions listed in Saia Tariff Item 108 Section 8.C.

Does the product have to be held for salvage, inspection, and/or repair?

Yes, all product must be held until claim is finalized.

Do I file the claim with Saia or with the insurance provider?

Claim should be filed with Saia under the normal requirements which include but are not limited to:
1. Mitigation/repairs


2. Payment of the full Saia freight charges within terms,


3. Proper documents to support original value and repairs.


When the file is verified, Saia will transmit to the insurance provider accordingly. Payments will be madeto the claimant directly from the insurance provider. For status, please contact claims.

How do I obtain Full Value coverage on a shipment valued less than $250,000?

Simply note on the BOL at least in 1 inch in height "FULL VALUE COVERAGE and $__________" the invoice value amount.

How is the rate cost calculated and is there a minimum charge per shipment?

Rates are .70 cents per $100 of the invoice value (or.7%), minimum charge $50.00 per shipment Full Value cost

EX:Invoice value of $15,000 X .7% = $105.00

How do I obtain Full Value coverage on a shipment valued more than $250,000?

In addition to the BOL instructions above, requester must contact Saia rates department at 1-800-950-7242 x2350 for written authorization and a quote number before shipment is tendered to Saia.

How do I obtain a copy of the full details pertaining to full value coverage?

Item108

Is there a deductible?

No, there is no deductible on Full Value Coverage

Is there a per pound limit with full value coverage?

The carrier's standard per pound liability limits are not applicable with full value coverage.

If refused at delivery due to no error of the carrier (ex: wrong color, wrong order) and must be returned with charges does full value coverage need to be purchased again on the return?

Yes as original delivery was complete.

Is proper packaging required?

Yes, standard NMFC packaging requirements must be met.

Is Protect from Freezing Service eligible?

Yes, if the notation is made for this service on the original BOL and the damage is the result of a fortuitous event or occurrence or inadvertent acts or errors by the carrier.

What is the benefit of purchasing Full Value Coverage?

Regardless of who is at fault, physical loss or damage up to the invoice value, plus freight charges, plus 10% is covered during the time it leaves the shipper's facility until it reaches final destination as per the Bill of Lading.

What is the coverage period?

Coverage commences from the time Carrier takes possession of the goods and continues in force during the ordinary and customary course of transit to the final destination. Final destination is the delivery location specified on the bill of lading.

What is the covered value?

The covered value is the sum of the invoice value plus freight charges plus 10%

Covered value calculation:

EX:$15,000 invoice value requested + $150 freight charge = $15,150

$15,150 + 10%($15,150 x 1.10)=$1,515

Total $16,665($15,000 + $150 + $1,515)

What is the maximum allowed coverage per shipment?

The limit of liability of any one shipment is US $250,000.00 per shipment, $500,000.00 per one land conveyance, $1,000,000.00 in any one location at one time unless otherwise agreed in writing in advance of shipment. See details and exceptions to limits on household goods, personal effects, excluded goods, and shipments to Mexico as outlined in our rules tariff Item 108 section 8.