For More Information Contact: Customer Service Phone: 800-765-7242		PRESS RELEASE March 7, 2003
Answering Customer Needs, Saia Offers One-Day Service From Norfolk, VA to Atlanta, GA
NORFOLK, VA – Responding to customer needs, Saia today announced that the company would offer one-day transit service from its Norfolk, VA terminal and surrounding cities to its Atlanta, GA terminal service area. "We are pleased to announce this improvement, which allows us an opportunity to better service our customers," said Tony Albanese, senior vice president of operations and sales. "We will be one of the few carriers to offer one-day service from Norfolk to Atlanta," he said. "Continuous improvement of our transit times is a high priority for Saia and we have placed a strong emphasis on delivering the service that our customers have said they expect," Albanese said. Since October of last year, Saia has improved transit times to more than 7,800 cities in its 21-state system. As a result of those changes, Saia now delivers 63 percent of its shipments in one day, versus the 58 percent it delivered in September. Overall, 90 percent of Saia shipments are delivered in two days or less versus the 87 percent prior to the October changes. Based on these more stringent standards, on-time service for the month of January was 97.6 percent. This exceeds current service goals. "I believe this transit time improvement from Norfolk, in the face of a difficult economy, demonstrates our relentless pursuit of excellence," said Albanese. "It also is a tribute to Saia employees who continue to elevate their performance on behalf of customers." Saia measures six primary indicators developed as the result of in-depth research from customers making transportation buying decisions. Those six indicators, referred to as the Saia Customer Service IndicatorsÒ, include, in addition to on-time delivery and on-time pickup, claims-free shipment percentage, claims settled within 30 days, proof of delivery (POD) turnaround and invoicing accuracy. Saia is the only carrier in its class to publish a Customer Service Indicator Index, making those results available to customers. Saia is a provider of regional and interregional service from the southern coast, across the south and southwest to California, and into the northwest with partner service to the rest of the United States. Saia also provides service to Puerto Rico, and complete North American partner coverage is offered including Canada and Mexico. Saia has 5,100 employees networking from more than 100 locations. Saia and Jevic Transportation are wholly owned subsidiaries of SCS Transportation, Inc., (NASDAQ: SCST), a multi-regional carrier holding company based in Kansas City, Missouri. For more information visit the Saia website at www.saia.com or SCS Transportation at www.scstransportation.com.