For More Information Contact: Customer Service Phone: 800-765-7242		PRESS RELEASE November 10, 2000
Saia Adds Another Tool To Web Site
Saia Motor Freight has added another customer tool to its redesigned web site. Effective this month, customers now have the option for a freight bill review. This allows customers the ability to quickly resolve questions they may have regarding their freight bill. The freight bill review is in the secure section of Saia's web site and allows customers to interact directly with Saia in requesting clarification of freight bill charges. Saia is constantly updating and changing its web site. During the past few months, Saia has added a number of enhancements and features to its redesigned site. Among those are the company's Customer Service Indicator® (CSI) monthly results by specific customer location. Saia's CSI is an index of performance measurements that include on-time pick-up, on-time delivery, claims settled within 30 days, claims-free shipments proof of delivery (POD) turnaround and invoice accuracy. Saia is the only carrier in its class to offer a published report on these six measurements each month. Saia Motor Freight is a 76-year-old regional LTL carrier covering twelve southern states from Southern Virginia to Texas with partner service to the rest of the continental United States. Saia also provides unparalleled service to Puerto Rico out of Jacksonville, FL, and complete North American coverage is offered including Canada and Mexico. Saia has more than 4,500 employees networking from 77 locations. For more information, contact 1-800-765-7242 or visit www.saia.com.