For More Information Contact: Customer Service Phone: 800-765-7242		PRESS RELEASE November 13, 2000
Saia Adds To Transit Time Improvement Program
Saia Motor Freight has improved transit times to an additional 224 destinations throughout its system, adding to an already impressive list of transit time improvements that were launched this spring. That effort improved a day of service between more than three million origin/destination zip pairs in its 12-state coverage area. In October, another phase of the rollout improved transit times to more than 2,600 destinations. "Improving these more than 200 destinations is part of an ongoing effort on our part to continue to provide the most aggressive and reliable 1 and 2 day service in our region," said Tony Albanese, Saia's senior vice president of operations and sales. Albanese continued, "This new service enhancement added to Saia¡¦s on-time delivery percentage overall will provide a better product in the market place. Our on-time delivery has exceeded 97 percent on a consistent basis. This is but one of the primary measurements we tally on a daily basis with our Customer Service Indicators® to show how well our company is doing in service," he said. Saia's Customer Service Indicators (CSI) is an index of performance measurements that include on-time pick-up, on-time delivery, claims settled within 30 days, claims-free shipments proof of delivery (POD) turnaround and invoice accuracy. Saia is the only carrier in its class to offer a published report on these six measurements each month. Saia Motor Freight is a 76-year-old regional LTL carrier covering twelve southern states from Southern Virginia to Texas with partner service to the rest of the continental United States. Saia also provides unparalleled service to Puerto Rico out of Jacksonville, FL, and complete North American coverage is offered including Canada and Mexico. Saia has more than 4,500 employees networking from 77 locations. For more information, contact 1-800-765-7242 or visit www.saiamotor.com.