For More Information Contact: Customer Service Phone: 800-765-7242		PRESS RELEASE October 9, 2000
Saia Introduces I-GO Louisiana One-Day Guaranteed Delivery
Saia Motor Freight is pleased to offer Louisiana shippers guaranteed overnight delivery to any point picked-up and delivered in the state of Louisiana through December 31. Saia is the only freight company in the state to offer this promotion for no additional charge through the end of the year. Named I-GO, for Intrastate Guaranteed Offer, the new product offers guaranteed overnight delivery from eight terminals strategically located around the state of Louisiana. Those terminal locations participating in the promotion include: Alexandria, Baton Rouge, Houma, Lafayette, Lake Charles, Monroe, New Orleans, and Shreveport, LA. "This type of promotion is a first offered by our company," said Vice President of Marketing and Customer Service Sally Buchholz. "The process for customers to receive this special handling is very simple. All a customer has to do is write "I-GO" anywhere in the body of their bill of lading and that shipment will receive overnight treatment – guaranteed. No matter where it’s going in Louisiana through the end of this year, it will be delivered by 5 p.m. the next day, or it’s free. That’s our guarantee." Buchholz added, "We can offer this new service because: We have a comprehensive terminal network in the state of Louisiana We have a committed group of employees We have been providing service in the state of Louisiana for 76 years and know the state extremely well No one covers Louisiana like we do Saia has an exceptional on-time delivery rate and emphasizes this feature as one of six included in Saia’s Customer Service Indicators®, an index of performance measurements including on-time pick-ups, claims settled within 30 days, claims-free shipments, proof of delivery (POD) turnaround and invoice accuracy. Saia is the only carrier in its class to offer a published report on these six measurements each month – or customer specific on request. Saia Motor Freight is a 76-year-old regional LTL carrier covering twelve southern states from Southern Virginia to Texas with partner service to the rest of the continental United States. Saia also provides unparalleled service to Puerto Rico out of Jacksonville, FL, and complete North American coverage is offered including Canada and Mexico. Saia has more than 4,500 employees networking from 77 locations. For more information, contact 1-800-765-7242 or visit www.saiamotor.com.