For More Information Contact: Customer Service Phone: 800-765-7242		PRESS RELEASE May 25, 2000
Saia Motor Freight Launches New NexTex Service
Saia Motor Freight Company announced today it’s new, unique NexTex service, a specialized product providing one-day delivery of freight to any destination within the West Texas coverage area. NexTex provides the delivery of freight traveling to points served from the following five terminals – El Paso, Abilene, Amarillo, Odessa and Lubbock – or anywhere in between – all overnight. “This service is unique in that we have more than 800 destination points within our West Texas coverage area,” said Sally Buchholz, vice president of marketing and customer service. “We are able to provide this new feature as an effort to expand our service delivery specifically to our customers in this area.” Buchholz said special incentives would be offered to new customers enlisting the NexTex service. “We invite our customers to contact us and upon enlisting their service, we will offer them special incentives in addition to our commitment for satisfaction.” “I want to encourage customers to call their local Saia sales representative to request Saia’s NexTex service or they may call our customer service department at 1-800-765-7242 for answers to any questions about the service,” said Buchholz. “We pride ourselves in offering the industry’s only formal set of performance standards with our Customer Service Indicators (CSI) which covers on-time service percentages, on-time delivery percentages, POD turnaround, invoicing accuracy, claims-free shipment percentage and claims paid within 30 days,” she added. Saia Motor Freight is a 75-year old regional LTL carrier covering 12 southern states from the Carolinas to Texas and services Puerto Rico, Canada and Mexico. Saia has more than 4,500 employees networking from 76 locations and providing service with partners to cover every major city in the U.S. For more information, contact 1-800-765-7242 or visit www.saiamotor.com.