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For More Information Contact: Customer Service Phone: 800-765-7242 |
PRESS RELEASE March 24, 2003 |
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| Saia’s Albuquerque, NM Terminal Relocates | ||
Saia, a less-than-truckload trucking company serving the Albuquerque, NM market, today announced the Albuquerque terminal has moved to a larger location to better service customers throughout the state of New Mexico. "We see a number of increased benefits for our customers with this facility," said Regional Operations and Sales Manager Rick Milam. "We have additional dock doors, more office space, wider dock trailer parking, and better employee and visitor parking," he said. "Overall this facility will provide us with an opportunity to operate more efficiently." Milam said the facility would provide good security for customers as the yard is enclosed and very well lit. Additionally, there is a single-gated entrance for increased security. "We are excited about our new location and look forward to continuing to provide quality service to our customers," he said. Saia will have a new address and new phone numbers. They are as follows Saia Saia offers one-day service from Albuquerque to east Arizona, Denver, CO, portions of West Texas and to Oklahoma City, OK. Two-day service is offered to California, Las Vegas, NV, Tulsa, OK, portions of West Texas, portions of Arkansas and Louisiana and all the way to Jackson, MS. For more info, access the Saia web site at www.saia.com or contact Customer Service at 1-800-765-7242. The Saia Albuquerque terminal manager is Mike Maldonado and the sales representative is Catherine Siler. She can be reached at 505-344-1026. Saia measures six primary indicators developed as the result of in-depth research from customers making transportation buying decisions. Those six indicators, referred to as Saia’s Customer Service Indicators̉, (CSIs) include, in addition to on-time delivery and pick-up performance, claims-free shipment percentage, claims settled within 30 days, proof of delivery (POD) turnaround and invoicing accuracy. Saia is the only carrier in its class to publish a Customer Service Indicator index, making those results available to its customers. "Our goal is to provide a higher level of service and customer satisfaction," said Milam. Saia is a provider of regional and interregional service from the southern coast, across the south and southwest to California, and into the northwest with partner service to the rest of the United States. Saia also provides service to Puerto Rico, and complete North American partner coverage is offered including Canada and Mexico. Saia has 5,100 employees networking from more than 100 locations. Saia and Jevic Transportation are wholly owned subsidiaries of SCS Transportation, Inc., (NASDAQ: SCST), a multi-regional carrier holding company based in Kansas City, Missouri. For more information visit the Saia website at www.saia.com or SCS Transportation at www.scstransportation.com. | ||
