ITEM 1020A Xtreme Guarantee

Xtreme Guaranteed shipments are guarantees of Saia's Customer Service Indicator® segments for eligible shippers. Those segments that are guaranteed:
  • Pick Up Performance
  • On-Time Delivery
  • Claims Free Delivery
  • Claims Settled in 30 days
  • Invoicing Accuracy
  • Proof of Delivery Turnaround
Customer Eligibility Guidelines
  1. Shipper / Consignee must be signed up as a Xtreme Guarantee customer by a Saia Sales Representative. Written confirmation and a start date will be supplied to the customer by Saia.
  2. For shipments tendered on or after June 13, 2005, subject to the terms and conditions of this Xtreme Guarantee, Carrier will, at its option, refund to Customer or credit Customer's account the transportation charges, including accessorials and fuel surcharge requested by the debtor, if Carrier fails to meet the parameters listed of the Xtreme Guarantee, subject to certain exclusions.
  3. Customers that have effective pricing agreements on a Saia 5700 series tariff, versions G thru P base rates governed by the Saia 170 Series Rules Tariff. Shipments in lanes subject to frozen tariffs or foreign tariffs are ineligible for Xtreme Guarantee.
  4. Customers must have established credit with Saia and their receivables must be current with no delinquent invoices.
For Eligible Customers: General Shipment Requirements
  1. Xtreme Guarantee covers only Less-Than-Truckload (LTL) shipments (under 10,000 #).
  2. Shipments must originate from, and be destined to, direct points in Saia's 34-state service area.
  3. The scheduled delivery date for additional day of service zips reflect the additional day(s) transit as noted (visit saia.com for transit times on additional service day points).
Exclusions

Exclusions that exclude the shipment from moving as an Xtreme Guarantee shipment:
  1. Originating from, or destined to, any points not in Saia's direct coverage area and / or outside the contiguous United States, including the states of Alaska and Hawaii and the commonwealth of Puerto Rico, Guam, US Virgin Islands and other US territories; to or from Canada, Mexico, the Caribbean Central/South America, Europe and Asia
  2. With scheduled delivery dates during designated blackout periods (December 24 through January 3)
  3. Containing poisonous materials
  4. Requiring "protect from freezing" service
  5. Held for consolidation
  6. Volume / TL service (at or over 10,000 #)
  7. Waived from Rules Tariff Item 390 (Capacity Load Rule)
  8. Paid by Customers that have waived the right to submit filings under Xtreme Guarantee as part of the Customers' contractual pricing agreement
  9. With individual pieces that are in 16' in length or greater.
  10. Involving Shipper or Consignee caused delay
  11. Shipments moving under Spot Quotes or other non-Saia 5700 Series Tariff pricing agreements
  12. Those shippers who are part of Pricing Agreements with discounts over a pre-set level in a Saia 5700 Series Tariff Base Rates, versions G thru P
  13. If the failure to meet the scheduled delivery date is caused by events beyond Carrier's control, including, but not limited to, acts of God; acts or omissions of public authority; riots, strikes or labor disputes, including those of third parties; government regulations, orders or requirements; disruption in ground transportation as a result of weather or other causes; acts of public enemies or acts of terrorism; disruption or failure of communications or information systems; or acts or omissions of Shipper, Consignee or Owner of goods or any person or entity other than Carrier.
Exclusions that apply to the On-Time Delivery portion of the Xtreme Guarantee only:
  1. Requiring delivery on a holiday or weekend (both national and local holidays)*
  2. Requiring delivery to residences (i.e., private residences, apartment complexes, dormitories, businesses located at a private residence, farm or ranch)
  3. Requiring special equipment for delivery
  4. Requiring appointments
  5. Requiring liftgate services
  6. Requiring COD's
  7. Requiring consignee unload
  8. Requiring pre-notification of delivery
  9. Shipments that are dock pickup or will call
  10. Involving spotted trailers at delivery
  11. Involving Limited Access deliveries (Limited Access as defined in Saia Rules Tariff in effect at time of shipment)
  12. Shipments requiring nose load/load to ride are non-compliant for on-time delivery

Xtreme Guarantee Segment Offers and Parameters:

All Shipment Requirement:
  • All shipments must be provided to Saia meeting the Pick Up Performance guidelines in order to move as an Xtreme Guarantee shipment.
  • If these guidelines are not met none of the Customer Service Indicator segments are covered for that shipment.
  • The following data must be provided on each individual shipment to be moved:
    • 5-Digit zip code of consignee
    • Weight
    • # of pieces
Pickup Performance: Pick-Up Performance guarantee is based on:

Shipment picked up on the day requested, based on program guidelines
    Segment Parameters:
  • Shipments must be picked up on the day committed.
  • Request for pick-up must be received no later than 1 - ½ hours prior to the P&D route cut time, (check with the local service center, as cut times vary by shipping location). If earlier pick up is required a window of at least 1 - ½ hours must be provided between pick up request and time of closing.
  • Customer must provide a 1-1/2 window where shipment can be picked up
  • Customer must receive a pick up confirmation number
  • Customer must provide individual shipment information when the original pick up request is placed.
  • Shipment must be picked up from a point served direct by Saia (see www.saia.com to determine if a point is direct).
  • Pick ups may be tendered via the website (www.saia.com), Centralized Customer Service (800-765-7242, xt. 0) or to the local terminal facility.
On-Time Delivery: On-time delivery guarantee is based on:

Delivering the shipment on the date of the published transit time, prior to 5:00 p.m.
    Segment Parameters:
  • The shipment was consigned to Saia based on required pick up parameters above.
  • The direct point published transit times effective the date of the pick-up.
  • Published transit times that include any additional days that are assigned to rural areas of Saia's system (see www.saia.com to see the published transit times).
  • Delivery will be considered on-time if attempted prior to 5:00 p.m. on the scheduled day of delivery
Claims Free Delivery: Claims-free guarantee is based on:

No filed claim that is approved for lost, short or damages to a shipment
    Segment Parameters:
  • Debtor is required to file all normal claim forms for lost, short or damaged shipments in addition to filing a claim for an Xtreme Guarantee Invoice write-off.
  • Claim form for lost, short or damage must be filed within the 14 days of invoice date in order for the Xtreme Guarantee to be valid.
  • A claim is considered valid if it is approved for at least $125.
  • A claim must be approved as a valid claim that was caused by Saia in order to be eligible for the Xtreme Guarantee write-off.
Claims Settled in 30 Days: Claims Settled guarantee is based on:

Settlement of lost, short or damage claim within 30 calendar days from day of acknowledgement.
    Segment Parameters:
  • Debtor is required to file all normal claim forms for shortage or damaged shipments in addition to filing a claim for an Xtreme Guarantee Invoice write-off.
  • Claim form for lost, short or damage must be filed within the 14 days of invoice date in order for the Xtreme Guarantee to be valid
  • Xtreme Guarantee claim form must be filed within 14 days from the date that Saia exceeds the 30 day settlement goal in order to be valid
  • A claim submitted for between $125 and $1,000 are eligible for a Xtreme Guarantee
  • Claim must be settled within 30 calendar days
  • Claim is considered settled if Saia closes the file with an official notification to the customer of approval or denial
  • 30-day clock on settlement is stopped if customer does not file the required paperwork with the original lost, short or damage claim form
Invoice Accuracy: Accurate Invoice guarantee is based on:

Carrier rating the invoice correctly
    Segment Parameters:A claim is not valid if the information on the bill of lading is inaccurate.
  • A claim is not valid if a disputed amount is written off for reasons other than carrier error.
  • A claim is not valid if the shipper / consignee is using pricing other than their current Saia 5700 series rate based tariff.
Proof of Delivery Turnaround: POD turn guarantee is based on:

Customer receiving POD within 5 minutes of request
    Segment Parameters:
  • Document must be available in our system for the 5 minute response time to apply
  • Shipper must call and request Proof of Delivery from Saia's Centralized Customer Service Department at 800-765-7242, xt. 0
  • Shipper must provide accurate e-mail or fax information to Customer Service Representative
General Parameters:
  • The remedies provided in this Item 1020A are the sole and exclusive remedies for any claims arising specifically under Xtreme Guarantee. In no event shall Carrier be liable for any consequential, incidental, special or economic loss or damages resulting from its failure to meet the scheduled delivery date.
  • These terms and conditions shall control in the event they directly conflict with the provisions contained in any applicable contract or other applicable tariff item.
  • Carrier reserves the right to modify, suspend or cancel Xtreme Guarantee, at its sole discretion, at any time without prior notice. Carrier will provide notice of any amendment, suspension or cancellation via its applicable company website, which shall be the controlling version of the programs terms and conditions.
Claims Guidelines:
  • The debtor of the freight bill is the only party that may file any segment claims for Saia's Xtreme Guarantee.
  • Debtor may request a refund for Carrier's failure to meet the Xtreme Guarantee guidelines by submitting a request through Carrier's web site, www.saia.com or fax claim to: 678-957-3752
  • Debtor's complete and accurate request must be submitted to Carrier within fourteen (14) calendar days after the date of invoice.
  • If the debtor does not agree with the resolution provided they have 30 calendar days to provide written response to the carrier requesting review of said item. Response to this request will be considered binding.
  • If Carrier determines that Customer is entitled to a refund, Carrier will issue a refund or credit to the debtor only. If the Customer has paid the invoice, Carrier will issue a refund to Customer for the applicable transportation charges. If the Customer has not paid the invoice, Carrier will adjust Customer's invoice to indicate that no charges are due for the specific service failure. Carrier will not issue refunds or credits to third parties and/or agencies.


*HOLIDAY: New Years Day, Independence Day, Good Friday, Labor Day, Thanksgiving Day, Friday after Thanksgiving Day, Christmas Eve, Christmas Day, or any other day generally observed as a holiday by the carrier at the point where the service is performed. When the holiday falls on Sunday, the following Monday will be observed as a holiday. When the holiday falls on Saturday, the prior Friday will be considered as a holiday.