Frequently Asked Questions (FAQs)

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This document is intended to provide answers to the questions most often received by Saia.

Account Login (Saia Secure) | Browser Information | Create Bill of Lading | Claims | Imaging | Invoicing | E-billing | E-pay
Imaging | Tracking / Tracing | General Questions | Pick-Ups | Rate Quote | Transit / Service Coverage | Saia Services | Shipment Information

Account Login (Saia Secure)

• How do I request a User Id and Password?
• Did you forget your password?
• Why would I need to use Saia Secure?
• How long does it take to receive authorization for the secure section of the Saia site?
• Can two people be logged in with one user id at the same time?
• I was linked to a page from your old site and it is not working. What do I do?
• When I log into Saia Secure, where are all the available options?

Browser Information

• I am having trouble viewing your site.
• I can’t see the whole site, the right side is cut off.

E-billing

• Does E-Billing mean that my invoices will arrive via email?
• What can I do with this invoice in PDF?
• What do I need to receive invoices electronically?
• How do I get Adobe Acrobat Reader software?
• Will E-Billing cost me anything?
• Can I get invoices via email and US mail at the same time?

E-pay

• What is E-Pay?
• What forms of payment are accepted on E-Pay?
• How do I access E-Pay?
• Do I need a user ID and password?
• Who is eligible for E-Pay?
• When will the E-Pay funds be withdrawn from my account?
• Can I pay multiple accounts through this program?
• What if a payment is rejected by the bank?

General Questions

• Is there any type of freight Saia does not transport?
• What type of equipment is offered by Saia?
• How do I calculate the density of my freight?
• How do I determine what class my freight is?
• Who do I call for special handling needs?
• I have billing questions, who do I contact?
• How should I package my freight?
• How should I label my freight?
• What kind of expedited services does Saia offer?
• How do I schedule a pick-up?
• I am using the Tracing Function and nothing is happening?

Imaging

• How can I obtain a proof of delivery (POD) or delivery receipt?
• Can I access my Bill of Lading/PODs on-line?
• How long are documents available on-line?
• What is a freight bill/pro # and how should it be entered?
• How do I save images from the web page?

Rate Quote

• How much will it cost for my shipment?
• Do I have to register to receive a rate quote?
• What is the quote # on my on-line rate quote used for? Should I include on my Bill of Lading?
• What is a NMFC class and how do I know which one to use?

Shipment Information

• How do I get information about my shipments?

Tracking / Tracing

• What is a freight bill/pro # and how should it be entered?
• What options can I use to trace my shipments?
• What is a POD fax?
• What is the average turn around time on a POD fax?
• Why can't the tracking system frind my freight bill number?
• Can I link to Saia's tracing functions from my own website?

Transit / Service Coverage

• How do I determine if a destination point is served direct?
• Does Saia offer complete coverage of the United States?
• What is the timeframe to schedule a pick-up to meet transit times provided with the calculator?