Background Check:
We began an investigation and discovered that you needed more from your LTL carrier – more information, quicker answers and proactive solutions. You gave us the facts and then we designed our company around the six things you said were most important. These became our Saia Customer Service Indicators®. Each month we track, measure, evaluate and publish our performance in these areas for every customer.
So, how do other carriers measure performance?
No other carrier puts it all on the line like Saia. Click here to hear how passionate our executives are about CSI’s driving our business.
Here’s how we build our case:
Goal October
Pick-up Performance 99.90% 99.10%
It’s no mystery. Miss a pick-up and on-time delivery is history. Your best defense is to call the professionals – Saia. To see how we gather the evidence, click here.
 
On-time Delivery 98.00% 98.00%
Tired of living in suspense? Our goal is dependability you can set your clock by. To see how we gather the evidence, click here.
 
Claims-free Service 99.50% 99.50%
Eyewitnesses tell all when it comes to how carefully we load, transport and unload shipments. To see how we gather the evidence, click here.
 
Claims Settled within 30 Days 100.00% 100.00%
Tired of alibis? We cut to the chase. If you have a claim for under $1,000, we’ll settle it within 30 days. To see how we gather the evidence, click here.
 
Invoicing Accuracy 99.10% 98.70%
No hunch, just the facts. We use the information directly off your Bill of Lading to ensure accuracy and efficiency. To see how we gather the evidence, click here.
 
Proof of Delivery Turnaround
We’ve got this down to a science because the faster we forward your POD, the quicker you can move on. To see how we gather the evidence, click here.
 
Closing the case:
We hold ourselves to a high standard. Some call it Xtreme. We can live with that. If you’d like additional information on how Saia CSI’s impact your job function, in depth details on how the process works, or how we have taken CSI’s to the next level, please contact your Saia Representative today.