For More Information Contact: Customer Service Phone: 800-765-7242		PRESS RELEASE September 15, 2000
Saia Relocates Into Larger Roanoke, VA Terminal
Roanoke, VA -- Due to growth in the market, Saia Motor Freight will move into a larger terminal facility on Monday, September 18 at a new location -- 2211 Winston Avenue in Roanoke. The phone number for the sales department is 540-345-8235 and the fax number is 540-345-8378. Wanda Wise, who has been in the transportation industry for 15 years, has been named sales representative for the terminal, which completes Saia's coverage of the Southern Virginia Region. Saia's other Virginia terminals include Richmond and Norfolk. Sales manager for the region is Steve Eglowstein and Tim Patterson is regional manager. "The move into this terminal is a milestone for us," said Vice President of Marketing and Customer Service Sally Buchholz. "With this terminal, Saia offers 100 percent coverage of the Southern Virginia market and provides one-day service to the Carolinas and to Atlanta. Two-day service is provided to Tennessee, Georgia (except for Atlanta), Alabama (except for Mobile), Northern Florida, portions of Louisiana, and Dallas/Ft. Worth and Houston in Texas," said Buchholz. "Roanoke strategically is very important for us and we look forward to continuing to provide exceptional service to our customers in this area," she said. "We believe this location is advantageous for us as we continue efforts to provide superior service to customers, not only in the Southern Virginia market, but throughout the Southern region." Buchholz said Saia's service has reached record levels during the past few months, as more emphasis is placed on on-time delivery and on-time pickups. "These are just two of our focal points, which are included in the performance measurements as part of our Customer Service Indicators®," she said. Saia measures six primary indicators developed as the result of in-depth research from customers making transportation buying decisions. Those six indicators are on-time delivery, on-time pick-up, claims-free shipment percentage, claims settled within 30 days, proof of delivery (POD) turnaround and invoicing accuracy. Saia is the only carrier in its class to publish a Customer Service Index, making those numbers available to its customers on a regular basis, and customer specific if requested. Saia Motor Freight is a 76-year-old regional LTL carrier covering twelve southern states from Southern Virginia to Texas with partner service to the rest of the continental United States. Saia also provides unparalleled service to Puerto Rico out of Jacksonville, FL, and complete North American coverage is offered including Canada and Mexico. Saia has more than 4,500 employees networking from 77 locations. For more information, contact 1-800-765-7242 or visit www.saiamotor.com.